TERMS OF SERVICE

1. Agreement to Terms

By booking, scheduling, or receiving any services from Bay Home Crew ("Company," "we," "us," or "our"), you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Bay Home Crew. If you do not agree to all of these Terms, do not use our services.

2. Services Provided

Bay Home Crew provides the following services:

• Dryer Vent Cleaning: Professional cleaning of residential and commercial dryer vent systems, including inspection, lint removal, blockage clearing, airflow testing, and optional replacement of vent hoses and connections.
• Furniture Assembly: Assembly of customer-purchased furniture items according to manufacturer specifications and instructions.

We reserve the right to refuse service if conditions are unsafe, if the scope of work materially differs from what was described, or for any other reason at our sole discretion.

3. Booking, Scheduling, and Access

• Appointments are confirmed via email, text, or phone within 24 hours of booking.
• We offer same-day and next-day appointments subject to availability.
• You must provide accurate property information, including address, access codes, parking instructions, and any access restrictions.
• An adult (18 years or older) must be present during service or must provide explicit written authorization for us to enter the property.
• You must ensure clear and safe access to all work areas prior to our arrival.
• If we cannot access the property or work area due to conditions not disclosed at booking, a trip charge may apply.

4. Cancellation and Rescheduling Policy

We reserve the right to reschedule appointments due to weather conditions, emergencies, vehicle issues, or other circumstances beyond our reasonable control. We will provide as much notice as possible and prioritize rescheduling at your earliest convenience.

5. Pricing, Estimates, and Payment

• All prices quoted are estimates based on information provided by the customer and are subject to change based on actual conditions.
• Final pricing will be confirmed before work begins after on-site assessment.
• Additional charges may apply for: extended vent lengths beyond standard, roof or elevated vent exits, difficult access areas, multiple dryer units, replacement parts and materials, and furniture pieces beyond original scope.
• You will be informed of any price changes before additional work is performed and have the right to decline.
• Payment is due upon completion of service unless otherwise agreed in writing.
• We accept cash, all major credit cards, and digital payments (Venmo, Zelle, PayPal).
• Returned checks or failed payments will incur a $35 fee plus any bank charges.
• Outstanding balances may be subject to collection, and you agree to pay all collection costs and attorney fees incurred.

6. Customer Responsibilities and Representations

By booking our services, you represent and warrant that:

• You have the legal authority to authorize work on the property (owner, authorized tenant, or property manager).
• All information provided about the property and service requirements is accurate and complete.
• You have disclosed all known hazards, structural issues, pre-existing damage, pest infestations, or unsafe conditions.
• Work areas are accessible and cleared of obstructions.
• Pets are secured and will not interfere with service.
• For furniture assembly: all parts, hardware, and manufacturer instructions are present before service begins.
• You will disclose if the property is a rental and have obtained any required landlord permissions.
• You have not misrepresented the scope or condition of work to obtain a lower quote.

7. Limitation of Liability

We are NOT liable for:

• Pre-existing damage, defects, or conditions not caused by our services
• Damage to improperly installed, corroded, deteriorated, or code-violating vent systems
• Damage discovered during service that was concealed or not visible before work began
• Manufacturer defects, missing parts, or design flaws in furniture
• Damage to fragile, unstable, or improperly secured items near work areas
• Consequential, incidental, indirect, special, or punitive damages
• Lost profits, lost data, or business interruption
• Any damages resulting from your failure to disclose relevant information
• Damages exceeding the service fee paid

8. Assumption of Risk

You acknowledge that dryer vent systems, particularly older installations, may have pre-existing issues including deteriorated materials, improper installation, code violations, pest damage, or structural defects that may become apparent during cleaning. You assume the risk that such pre-existing conditions may be discovered or may result in the need for repairs beyond the scope of cleaning services. Similarly, furniture assembly involves working with products from third-party manufacturers, and you assume all risks associated with product quality and design.

9. Warranty and Satisfaction Guarantee

9.1 Dryer Vent Cleaning

• We guarantee improved airflow following cleaning of accessible vent sections.
• If you are not satisfied with the cleaning quality, contact us within 7 days for a complimentary re-service.
• Re-service is subject to inspection confirming cleaning-related issues.

9.2 Furniture Assembly

• We guarantee proper assembly per manufacturer instructions provided.
• Workmanship issues reported within 30 days will be addressed at no additional charge.
• This warranty does not cover manufacturer defects, missing parts, or design issues.

9.3 Warranty Exclusions

• Warranties do not cover damage from misuse, modifications, neglect, or normal wear and tear.
• Warranties are void if you or third parties tamper with, modify, or alter completed work.
• Warranties do not cover issues arising from pre-existing conditions.
• No warranty is provided for work performed on systems or items that do not meet current building codes.

10. Property Damage Claims

• We take reasonable care to protect your property during service.
• Any damage directly caused by our negligence will be repaired or compensated at our reasonable discretion.
• Claims must be reported within 48 hours of service completion.
• Claims must include photographic evidence documenting the damage.
• We require the opportunity to inspect claimed damage before any repairs are made.
• Claims submitted after 48 hours may be denied.
• We are not responsible for damage to items that are fragile, improperly secured, or in the path of necessary work.
• Maximum claim value is limited to the actual repair/replacement cost or $500, whichever is less, unless gross negligence is proven.

11. Photographs and Documentation

We may take before and after photographs of work areas for documentation, quality assurance, and training purposes. By using our services, you consent to such photography. Photos will not be shared publicly without your explicit written consent. You may request that no photos be taken by notifying us before service begins.

12. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Bay Home Crew and protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

13. Indemnification

You agree to indemnify, defend, and hold harmless Bay Home Crew, its owners, officers, employees, agents, and contractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from or related to: (a) your breach of these Terms; (b) your misrepresentation or omission of property conditions or other material facts; (c) your negligence or willful misconduct; (d) your violation of any applicable law; (e) any third-party claims related to services performed at your request; or (f) any dispute between you and your landlord, HOA, or other third parties regarding our services.

14. Dispute Resolution and Arbitration

• Informal Resolution: Before initiating arbitration, you must contact us to attempt good-faith resolution for at least 30 days.
• Binding Arbitration: If unresolved, disputes shall be submitted to binding arbitration administered by JAMS in Alameda County, California, under their Streamlined Arbitration Rules.
• Small Claims Exception: Either party may bring qualifying claims in small claims court.
• Class Action Waiver: All claims must be brought individually. You waive any right to participate in a class action, class arbitration, or representative action.
• Costs: Each party shall bear their own arbitration costs unless the arbitrator orders otherwise.
• Opt-Out: You may opt out of arbitration by sending written notice to contact@bayhomecrew.com within 30 days of first using our services.

15. Force Majeure

We shall not be liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to: natural disasters, severe weather, fire, flood, earthquake, pandemic, epidemic, government actions, labor disputes, supply chain disruptions, civil unrest, or acts of terrorism.

16. Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Alameda County, California, and you consent to the personal jurisdiction of such courts.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such finding shall not affect the validity of the remaining provisions, which shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Bay Home Crew regarding our services and supersede all prior agreements, understandings, and communications, whether written or oral.

19. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be posted on our website with an updated revision date. For significant changes, we may provide additional notice via email. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

20. Contact Information

For questions about these Terms of Service: