Terms of service

1. Agreement to Terms

By booking, scheduling, or receiving any services from Bay Home Crew ("Company," "we," "us," or "our"), you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Bay Home Crew. If you do not agree to all of these Terms, do not use our services.

2. Services Provided

Bay Home Crew provides professional home services including, but not limited to:

• Dryer vent cleaning
• Furniture assembly
• Appliance repair
• Dryer vent installation

We may add, modify, or discontinue services at any time. The most current list of services is available on our website. These Terms apply to all services provided by Bay Home Crew, whether or not specifically listed above.

We reserve the right to refuse service if conditions are unsafe, if the scope of work materially differs from what was described, or for any other reason at our sole discretion.

3. Booking, Scheduling, and Access

• Appointments are confirmed via email or phone within 24 hours of booking (or by text message if you have opted in to SMS).
• We offer same-day and next-day appointments subject to availability.
• You must provide accurate property information, including address, access codes, parking instructions, and any access restrictions.
• An adult (18 years or older) must be present during service or must provide explicit written authorization for us to enter the property.
• You must ensure clear and safe access to all work areas prior to our arrival.
• If we cannot access the property or work area due to conditions not disclosed at booking, a trip charge may apply.

4. Cancellation and Rescheduling Policy

• We appreciate advance notice if you need to cancel or reschedule.
• We reserve the right to charge a cancellation or trip fee for late cancellations, last-minute changes, or no-shows.
• The specific fee will depend on the circumstances and will be communicated at the time of booking.

We reserve the right to reschedule appointments due to weather conditions, emergencies, vehicle issues, or other circumstances beyond our reasonable control. We will provide as much notice as possible and prioritize rescheduling at your earliest convenience.

5. Pricing, Estimates, and Payment

• All prices quoted are estimates based on information provided by the customer and are subject to change based on actual conditions.
• Final pricing will be confirmed before work begins after on-site assessment.
• Additional charges may apply for: extended scope beyond the original estimate, difficult access areas, replacement parts and materials, specialized equipment, hazardous conditions, or items beyond the original service request.
• You will be informed of any price changes before additional work is performed and have the right to decline.
• Payment is due upon completion of service unless otherwise agreed in writing.
• We accept cash, all major credit cards, and digital payments (Venmo, Zelle, PayPal).
• Returned checks or failed payments may incur a processing fee plus any bank charges.
• Outstanding balances may be subject to collection, and you agree to pay all collection costs and attorney fees incurred.

6. Customer Responsibilities and Representations

By booking our services, you represent and warrant that:

• You have the legal authority to authorize work on the property (owner, authorized tenant, or property manager).
• All information provided about the property and service requirements is accurate and complete.
• You have disclosed all known hazards, structural issues, pre-existing damage, pest infestations, or unsafe conditions.
• Work areas are accessible and cleared of obstructions.
• Pets are secured and will not interfere with service.
• For assembly services: all parts, hardware, and manufacturer instructions are present before service begins.
• For appliance services: the appliance is accessible, utilities (gas, water, electric) can be safely disconnected, and you have disclosed any known issues.
• You will disclose if the property is a rental and have obtained any required landlord permissions.
• You have not misrepresented the scope or condition of work to obtain a lower quote.

7. Limitation of Liability

We are NOT liable for:

• Pre-existing damage, defects, or conditions not caused by our services
• Damage to improperly installed, corroded, deteriorated, or code-violating systems or appliances
• Damage discovered during service that was concealed or not visible before work began
• Manufacturer defects, missing parts, design flaws, or product recalls in any item we service or assemble
• Damage to fragile, unstable, or improperly secured items near work areas
• Water, gas, or electrical damage caused by pre-existing conditions, faulty installations, or code violations
• Consequential, incidental, indirect, special, or punitive damages
• Lost profits, lost data, food spoilage, or business interruption
• Any damages resulting from your failure to disclose relevant information
• Damages exceeding the service fee paid

8. Assumption of Risk

You acknowledge that systems, appliances, and structures in your home — particularly older installations — may have pre-existing issues including deteriorated materials, improper installation, code violations, pest damage, or structural defects that may become apparent during service. You assume the risk that such pre-existing conditions may be discovered or may result in the need for repairs beyond the scope of the requested service. Assembly and installation services involve working with products from third-party manufacturers, and you assume all risks associated with product quality and design. Appliance services involve working with gas, electrical, plumbing, and mechanical components that carry inherent risks; you assume responsibility for any pre-existing conditions, code violations, or undisclosed issues related to those systems.

9. Warranty and Satisfaction Guarantee

9.1 Cleaning Services

• We guarantee improved performance following cleaning of accessible sections.
• If you are not satisfied with the cleaning quality, contact us within 7 days for a complimentary re-service.
• Re-service is subject to inspection confirming cleaning-related issues.

9.2 Assembly Services

• We guarantee proper assembly per manufacturer instructions provided.
• Workmanship issues reported within 30 days will be addressed at no additional charge.
• This warranty does not cover manufacturer defects, missing parts, or design issues.

9.3 Repair and Maintenance Services

• We guarantee workmanship on completed repairs for 30 days from service date.
• This warranty covers only the specific repair performed, not the overall condition of the appliance or system.
• This warranty does not cover pre-existing conditions, manufacturer defects, subsequent failures of unrelated components, or normal wear and tear.
• We are not liable for appliance or system failures that occur after service if caused by age, neglect, power surges, or conditions unrelated to our repair.

9.4 Warranty Exclusions

• Warranties do not cover damage from misuse, modifications, neglect, or normal wear and tear.
• Warranties are void if you or third parties tamper with, modify, or alter completed work.
• Warranties do not cover issues arising from pre-existing conditions.
• No warranty is provided for work performed on systems or items that do not meet current building codes.

10. Property Damage Claims

• We take reasonable care to protect your property during service.
• Any damage directly caused by our negligence will be repaired or compensated at our reasonable discretion.
• Claims must be reported within 48 hours of service completion.
• Claims must include photographic evidence documenting the damage.
• We require the opportunity to inspect claimed damage before any repairs are made.
• Claims submitted after 48 hours may be denied.
• We are not responsible for damage to items that are fragile, improperly secured, or in the path of necessary work.
• Maximum claim value is limited to the actual repair/replacement cost or $500, whichever is less, unless gross negligence is proven.

11. Photographs and Documentation

We may take before and after photographs of work areas for documentation, quality assurance, and training purposes. By using our services, you consent to such photography. Photos will not be shared publicly without your explicit written consent. You may request that no photos be taken by notifying us before service begins.

12. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Bay Home Crew and protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

13. Indemnification

You agree to indemnify, defend, and hold harmless Bay Home Crew, its owners, officers, employees, agents, and contractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from or related to: (a) your breach of these Terms; (b) your misrepresentation or omission of property conditions or other material facts; (c) your negligence or willful misconduct; (d) your violation of any applicable law; (e) any third-party claims related to services performed at your request; or (f) any dispute between you and your landlord, HOA, or other third parties regarding our services.

14. Dispute Resolution and Arbitration

• Informal Resolution: Before initiating arbitration, you must contact us to attempt good-faith resolution for at least 30 days.
• Binding Arbitration: If unresolved, disputes shall be submitted to binding arbitration administered by JAMS in Alameda County, California, under their Streamlined Arbitration Rules.
• Small Claims Exception: Either party may bring qualifying claims in small claims court.
• Class Action Waiver: All claims must be brought individually. You waive any right to participate in a class action, class arbitration, or representative action.
• Costs: Each party shall bear their own arbitration costs unless the arbitrator orders otherwise.
• Opt-Out: You may opt out of arbitration by sending written notice to contact@bayhomecrew.com within 30 days of first using our services.

15. Force Majeure

We shall not be liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to: natural disasters, severe weather, fire, flood, earthquake, pandemic, epidemic, government actions, labor disputes, supply chain disruptions, civil unrest, or acts of terrorism.

16. Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Alameda County, California, and you consent to the personal jurisdiction of such courts.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such finding shall not affect the validity of the remaining provisions, which shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Bay Home Crew regarding our services and supersede all prior agreements, understandings, and communications, whether written or oral.

19. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be posted on our website with an updated revision date. For significant changes, we may provide additional notice via email. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

20. SMS / Text Messaging Terms

Bay Home Crew offers service-related text messaging (“Bay Home Crew SMS Notifications”) to customers who opt in, including follow-up questions about service requests, estimates, scheduling updates and reminders, technician arrival (“on my way”) notifications, follow-ups regarding completed work, and two-way conversational replies to your inquiries.

• Consent: Customers may separately opt in through the optional, unchecked-by-default consent checkbox in our callback request popup or on our SMS opt-in page at https://www.bayhomecrew.com/sms-opt-in. SMS consent is optional, never required to submit a request, book, or receive our services, and is not a condition of purchase.
• Message frequency: Message frequency varies based on your service activity.
• Message and data rates may apply. Contact your wireless carrier for details about your plan.
• Opt out: Reply STOP at any time to cancel and stop receiving messages. You may receive a final message confirming your opt-out.
• Help: Reply HELP for help at any time, or contact us at contact@bayhomecrew.com or (510) 500-5278.
• Wireless carriers are not liable for delayed or undelivered messages.
• See our Privacy Policy for details on how we collect, use, and protect your information, including mobile information.

21. Contact Information

For questions about these Terms of Service: